Privacy Policy

This Privacy Policy describes how Chuy's Delivery ("Chuy's," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at chuysdelivery.click, place an order, or otherwise interact with our food delivery services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, placing an order, or creating an account with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

We are committed to safeguarding your privacy and ensuring that your personal information is handled in a safe and responsible manner consistent with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act (FTC Act) and other applicable consumer protection regulations.

1. Information We Collect

We collect various types of information in connection with your use of our website and food delivery services. The categories of personal information we collect include, but are not limited to, the following:

1.1 Personal Identification Information

When you register for an account, place an order, or contact us, we may collect personally identifiable information, including:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (for age verification purposes)
• Username and password (encrypted)
• Profile photo (if you choose to upload one)

1.2 Payment and Financial Information

To process your food orders and transactions, we collect financial information, which may include:

• Credit card or debit card numbers (processed through secure third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order records
• Gift card or promotional codes used

Please note that we do not directly store complete credit or debit card numbers on our servers. All payment data is processed through industry-standard, PCI-DSS compliant third-party payment processors.

1.3 Order and Transaction Data

Each time you place an order through chuysdelivery.click, we collect information related to your transaction, including:

• Items ordered and customization preferences
• Order date, time, and frequency
• Delivery instructions and preferences
• Order history and past purchases
• Special dietary notes or requests

1.4 Usage Data and Technical Information

When you browse our website, we automatically collect certain technical information about your device and usage patterns, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring website or source that directed you to our site
• Search queries entered on our platform
• Session duration and frequency of visits
• Error logs and crash reports

1.5 Location Data

With your consent, we may collect precise or approximate geolocation data from your device to facilitate food delivery, determine available delivery zones, and improve service accuracy. You may disable location permissions through your device settings at any time, though this may limit some functionalities of our platform.

1.6 Communications Data

If you contact us by email, phone, chat, or through our website's contact forms, we retain records of those communications, including:

• Your messages, questions, and feedback
• Our responses to your inquiries
• Records of customer service interactions
• Survey responses and reviews you submit

1.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to the Cookie Policy section below and our dedicated Cookie Policy page.

1.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect your account or log in via social media)
• Marketing partners and analytics providers
• Payment processors and fraud detection services
• Delivery partners and logistics services
• Publicly available databases and directories

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Service Provision and Order Fulfillment

The primary purpose of collecting your information is to provide you with our food delivery services. This includes:

• Processing and fulfilling your food orders
• Coordinating delivery logistics and communicating estimated delivery times
• Sending order confirmations, receipts, and delivery status updates
• Managing your account and user profile
• Facilitating customer support and resolving complaints or disputes
• Processing payments and managing billing
• Verifying your identity and preventing fraudulent transactions

2.2 Personalization and User Experience

We use your data to enhance and personalize your experience on our platform, including:

• Remembering your preferences, past orders, and dietary requirements
• Recommending menu items based on your order history
• Displaying relevant promotions and offers tailored to your interests
• Customizing the content and layout of our website for your device

2.3 Marketing and Promotional Communications

With your consent (where required by applicable law), we may use your contact information to send you:

• Promotional emails, text messages, and push notifications about special offers, discounts, and new menu items
• Newsletters and updates about Chuy's Delivery services
• Loyalty program notifications and rewards updates
• Seasonal promotions and event-based marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your notification settings in your account, or contacting us directly at [email protected].

2.4 Analytics and Business Improvement

We analyze user behavior and usage patterns to improve our services, including:

• Understanding how customers interact with our website and mobile platform
• Identifying technical issues and improving website performance
• Conducting internal research and business analysis
• Evaluating the effectiveness of our marketing campaigns
• Developing new features, products, and services
• Measuring customer satisfaction and service quality

2.5 Legal Compliance and Safety

We may use your information as necessary to:

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from government authorities or law enforcement
• Enforce our Terms of Service and other agreements
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Protect the rights, property, and safety of Chuy's Delivery, our customers, and the public
• Exercise or defend legal claims

3. Sharing of Your Personal Information

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our platform and delivering our services. These providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures. They may include:

• Payment processors: To securely process your payments and prevent fraud
• Delivery partners: To coordinate and complete food deliveries to your address
• Cloud hosting providers: To store and manage our data infrastructure
• Email and SMS communication platforms: To send transactional and marketing communications
• Analytics providers: Such as Google Analytics, to understand website usage
• Customer support tools: To manage and respond to customer inquiries
• Marketing and advertising partners: To deliver targeted advertisements

3.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid legal processes, including:

• Subpoenas, court orders, or other legal process
• Requests from law enforcement or government regulatory agencies
• Situations where we believe disclosure is necessary to prevent imminent physical harm or financial loss
• Investigations of suspected or actual illegal activity

3.3 Business Transfers

In the event that Chuy's Delivery undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and/or a prominent notice on our website before your personal data is transferred and becomes subject to a different privacy policy.

3.4 Aggregate and De-identified Data

We may share aggregated or de-identified information — data that cannot reasonably be used to identify you — with third parties for industry analysis, research, marketing, and other business purposes without restriction.

3.5 With Your Consent

We may share your personal information with other third parties with your explicit consent, for purposes clearly explained at the time of collection.

4. Cookies and Tracking Technologies

Our website, chuysdelivery.click, uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content and advertisements.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when a new cookie is being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the cookies we use, their purposes, and how to opt out, please refer to our full Cookie Policy available on our website.

5. Data Security

Protecting your personal information is a top priority for Chuy's Delivery. We implement a comprehensive set of technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Implement

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text
• Access Controls: We restrict access to personal data to authorized employees and contractors who need it to perform their job functions
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems
• Data Minimization: We only collect and retain the personal data necessary for our stated purposes
• Incident Response Plan: We maintain a data breach response plan and will notify affected users in accordance with applicable breach notification laws

5.2 Limitations of Security

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information. We honor these rights to the fullest extent required by applicable law.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations)
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell
• Right to Delete: The right to request deletion of your personal information, with certain exceptions
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as defined under CCPA/CPRA
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of your sensitive personal information to necessary purposes
• Right to Data Portability: The right to receive your personal information in a portable, readily usable format
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your privacy choices

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]
• Website: chuysdelivery.click (through the contact form)

We will respond to verified requests within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you of the extension within the initial 45-day period and provide an explanation for the delay. We may need to verify your identity before processing your request by asking you to provide certain information that matches what we have on file.

6.4 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide written proof of authorization, and we may require additional verification to confirm the request's legitimacy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention schedule.

8. Children's Privacy

Chuy's Delivery does not knowingly collect, solicit, or use personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). Our food delivery services are designed for adult consumers, and by using our platform, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

9. International Data Transfers

Chuy's Delivery is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may be located in other countries, which means your personal information may be transferred to and processed in countries outside of the United States.

When we transfer your personal data outside the United States, we take appropriate safeguards to ensure that your information is protected in accordance with applicable privacy laws, including:

• Entering into data processing agreements with our service providers that include standard contractual protections
• Ensuring that third-party recipients maintain adequate security and privacy practices
• Transferring data only to jurisdictions that provide an adequate level of data protection, or where other appropriate safeguards are in place

By using our services and providing us with your personal information, you acknowledge and consent to the transfer, storage, and processing of your data in the United States and, where applicable, in other countries as described in this policy.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by Chuy's Delivery. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review the privacy policies of any third-party services you access through links on our platform.

We are not liable for the content, privacy policies, or practices of any third-party websites or services.

11. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universal standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you may control data collection through your cookie settings and browser preferences as described in our Cookie Policy.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy prominently on our website at chuysdelivery.click
• Send an email notification to registered users when changes are significant
• Display a banner or notification on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the relevant data protection or consumer protection authority.

13.1 Filing a Complaint with Us

We encourage you to first contact us directly to resolve any privacy concerns:

• Email: [email protected]
• Website: chuysdelivery.click

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days.

13.2 Filing a Complaint with Government Authorities

If you are not satisfied with our response, or if you wish to escalate your concern directly to a regulatory authority, you may contact:

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy request or concern, please include your full name, email address associated with your account, a description of your request or concern, and, if applicable, any relevant order numbers or account information to help us process your request efficiently.

We aim to respond to all privacy-related inquiries within 5 business days and to resolve substantive requests within 45 days in compliance with applicable law.